Returns & Exchanges
At Palais, we want you to be completely enamored with your home selections. If a piece does not perfectly complement your space, we offer a 30-day return window for items in their original, pristine condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully repackage your items in their original Palais boxing and protective materials to ensure they remain secure during transit.
Attach Shipping Label
Affix the prepaid shipping label provided via email to the exterior of your package, ensuring any previous delivery markings are covered.
Receive Your Refund
Once our artisans inspect the returned items at our warehouse, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing